Refund policy
We provide digital services. Top-up and charge disputes are reviewed manually through email support.
1. Scope
This policy applies to Get-Router account top-ups and related digital services operated by AxiLink Technology pte. ltd. We do not sell or ship physical goods, so there is no physical return, return shipping address or logistics process. China-site and global-site accounts and payments are reviewed separately.
2. Requesting a review
Email getcodex001@gmail.com with your account contact details, site, order reference, payment date, amount and currency, reason for the request and preferred resolution. You may attach proof of payment with unrelated personal information removed. Do not send passwords, complete API Keys, full card details or security codes.
Explain any duplicate payment, paid top-up with missing credits, incorrect amount or service delivery issue. We will check the account, order, payment provider records, credits consumed and relevant usage, and explain any information needed and the review outcome.
3. Review principles
Refunds require manual review; submitting a request does not mean approval. Requests involving unused balances are assessed against payment facts, usage, reasons and applicable law. Verifiable service consumption is generally not refunded solely because you change your intended use.
This general principle does not exclude duplicate charges, incorrect charges, confirmed non-delivery or statutory refund rights. We will provide an explanation that can be checked, and you may supply additional information for review. Mandatory consumer rights remain unaffected.
4. Processing and account adjustments
After approval, we process the refund manually through the relevant payment channel and explain the amount, currency, method and associated credit adjustment. Refunds are not credit withdrawals. The platform does not automatically calculate partial refunds, exchange differences or fees. Where relevant, these matters will be explained based on payment provider rules, applicable law and the facts of the case.
Refunds and account credit adjustments are handled separately. Unused credits will be adjusted accordingly; continued consumption during processing may leave a negative balance and affect further calls. You can check adjustments in your account's billing view.
5. Progress and contact
Review and receipt times depend on identity and order verification, the payment provider and bank processing. Applicable statutory application and processing deadlines remain unaffected. We will explain the known status by email. If a refund has been processed but has not arrived, reply to the same email thread so we can investigate further.
Refund and billing support: getcodex001@gmail.com.